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Task 4 - Fishbone analysis

This section will introduce you to the Fishbone analysis, which requires you to understand a step-by-step process to breaking down a problem. Click the link below to listen to the mini lecture to familiarise yourself with the fishbone diagram and the steps to completing it.

Mini Lecture - Fishbone analysis

Once you have listened to the mini lecture click the link below to complete the fishbone analysis worksheet. You will notice that this uses the same case study as in the previous task. It has been included again within the worksheet to enable you to easily refer back to it.

Once you have had a go at completing your fishbone analysis, click here to compare it with a sample answer.

Move onto the next task when you are ready.