There are a number of different tasks for you to undertake to develop your knowledge and skills relating to problem diagnosis. You will need a pen and paper for some of the tasks. The mini lectures have audio so you will need a computer with a soundcard and some headphones or speakers to listen to the lecture. You will also need to ensure your computer can read word files. If you don't have word there are other applications such as word pad or note pad that can read word files.
Please start at task 1 and follow through this learning activity completing each task or choose the task that you feel is appropriate.