A consultation lays the foundations of your relationship with your client. The therapist needs to make the client feel comfortable and safe, because they will trust you with personal information, and confidences. Like a doctor, as therapists we undertake to protect the confidential information we are given, not discussing personal details with other people unless the permission of the client has been obtained. We need to keep our records in a secure environment and with a password if using a computer. (See Data Protection Act)
A consultation should take place in a comfortable environment, to help the client relax. At all times the therapist must present a professional image. First impressions count (See professionalism) Consultation should always take place with the client clothed, making good eye-contact and smiling.
Checklist for consultation
A treatment plan should be discussed and an agreement made with the client about what will happen during the session. E.g. A full body massage or full body massage to release tension in the trapezius and back, omitting the abdomen (local contraindication).
A disclaimer provides an opportunity for the therapist to obtain written permission from the client to treat them. It also allows the client to agree that all the information given is correct. This will cover the insured therapist for any contra- actions which may take place during or after the treatment.
I give permission for the therapist to treat me for Holistic Body Massage, I understand that the therapist cannot cure me. I have given a full account of my medical history. Signed: Mrs. Brown
Signatures of the client and therapist should be taken for each treatment and dated.
You are now ready to start your practical massage treatment.